Support

Need a hand with your server, billing, or setup? We're here to help.

Email support

Reach our team directly. We aim to reply within a few hours.

support@octopuscloud.org
Open in email app →

Discord community

Chat with our team and other server owners in real time.

Join the server →

Service status

Check live uptime and any ongoing incidents across our platform.

View status page →

Before you reach out

  • Check the FAQ as most common questions are answered there.
  • Manage your plan, invoices, and payment method from your dashboard.
  • For server controls (console, files, backups), use the Pterodactyl panel linked in your dashboard.

Billing or account question? Email us from the address on your account so we can verify you faster.